The South East Coast Ambulance Service, which is headquartered in Crawley, is asking residents to plan ahead for the upcoming Easter weekend to ensure emergency crews remain available for life-threatening situations. The service is preparing for an exceptionally busy period between 3 April and 6 April 2026, with expectations to handle more than 13,000 emergency 999 calls and 18,000 NHS 111 calls.
A major concern for the service is the volume of calls for routine matters that could be managed in advance. Last year, the service received 1,600 calls over the Easter period from individuals seeking repeat prescriptions. By ensuring that all necessary medications are ordered and stocked before the long weekend begins, residents can help reduce pressure on these services.
Simon Clarke, the Head of Service for Integrated Care at the ambulance trust, noted that careful planning can make a significant difference. He encouraged the public to use services wisely, emphasising that reducing unnecessary demand allows teams to focus their efforts on those who are critically ill or injured. The trust serves a vast area across the region, relying on its 4,000 staff members to provide care both face-to-face and over the phone.
The service also reminded the community to take simple steps to prevent injuries, particularly for elderly neighbours who may be at risk of falling. Falls make up a significant number of 999 calls, and the service utilizes trained Community First Responders to assist with lower-priority fall calls. By reducing trip hazards at home and checking on vulnerable people, residents can help avoid avoidable medical emergencies during the holiday.
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