Residents across Bournemouth, Christchurch and Poole are currently unable to use online services for bin, waste and recycling tasks due to technical issues affecting the BCP Council website. The disruption, which began on 6 April 2026, prevents residents from checking collection days, reporting missed collections, or requesting additional bins through the digital portal.
The outage also affects those attempting to manage their garden waste subscriptions. The service, which costs £71 per bin for the 2026 season, is currently unavailable for new applicants or those looking to renew their existing service online. The portal currently displays an error message stating that an error has occurred when users attempt to access collection information.
These technical difficulties coincide with the rollout of a new weekly food waste recycling collection service, which the council is introducing to all homes in Poole and flats in Bournemouth starting today, 6 April 2026. The council has issued an alert banner across its online platforms, confirming that teams are working to resolve the issue as quickly as possible.
While the digital services remain down, the council has asked residents who require immediate assistance with waste services to contact them by phone on 01202 123 123. The local authority has apologised for the inconvenience and stated that further updates will be provided as soon as they are available.
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