Kingswinford Medical Practice has reported a busy but efficient April 2026, with high levels of patient satisfaction and short wait times for those contacting the surgery.
During the month, the practice handled 4,047 telephone calls with an average queue time of just 2 minutes and 27 seconds. Patients were able to access care through a total of 5,672 booked appointments, which included 2,648 face-to-face visits, 2,511 online appointments, 453 telephone consultations, and 595 same-day appointments. (same-day appointments are included within the face-to-face and telephone figures.)
The practice, which serves residents across Kingswinford, Wall Heath, Pensnett, Brierley Hill, Wordsley, and nearby villages like Swindon and Hinksford, also tracks missed appointments. In April, 97 appointments were missed by 86 unique patients. This represents a missed appointment rate of approximately 1.71%, which remains well below the estimated 5% national average for primary care.
Patient feedback for the period was notably high. According to the NHS England Friends and Family Test results for April 2026, 97.3% of patients rated their experience at the surgery as either Very Good or Good.
Operating out of the local health centre, the surgery functions as a training and teaching practice led by five partners: Dr Lloyd Baron, Dr Louise Butler, Dr Rebecca Evans, Dr Catherine Field, and Dr Tracy Halls. The facility was last inspected by the Care Quality Commission in February 2017, where it received a rating of Good.
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