Residents in Telford who rely on the Live Well Telford online directory to find local support services may face difficulty this weekend, as the website is undergoing a system upgrade. The directory, which serves as a key resource for finding information on food banks and emergency assistance, is expected to be offline on Saturday 16 May and Sunday 17 May 2026.
Although the maintenance is set for the weekend, the website was already inaccessible and returning an error message as of Thursday 14 May 2026. Telford & Wrekin Council has not provided a specific announcement regarding the service interruption on its newsroom website.
Residents needing urgent assistance during this time can still access support through alternative channels. Telford Crisis Support, the primary food bank provider in the borough, can be contacted directly by phone at 01952 586646. Additionally, the Telford & Wrekin Interfaith Council offers emergency food parcels outside of normal working hours, including throughout the weekends and bank holidays.
For those who normally use the council’s food support referral system, the Telford & Wrekin Council Crisis Line can be reached at 01952 380400 on weekdays between 9am and 4pm. The council also hosts regular digital drop-in sessions every second and fourth Thursday of each month at venues like Wellington Library to help residents with online services, reflecting broader efforts to assist those who may face challenges accessing digital information.
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