Northumbrian Water customers in Washington face a 48-hour shutdown of the company’s website and mobile app starting at 5pm on Friday 10 July 2026. The outage, confirmed on the water company’s contact page, runs until 5pm on Sunday 12 July while engineers carry out essential maintenance on the digital infrastructure.
Account and billing phone lines also close during the same window, leaving automated payments as the only self-service option for most queries. Customers can still report emergencies round the clock—heavy leaks on 0800 393 084, sewer flooding on 0800 328 7648, and no-water incidents on 0345 717 1100. The free automated payment line 0800 032 3417 remains open 24/7 for those needing to make a payment.
The company chose a weekend slot to limit disruption for households that typically manage accounts during the working week. Washington residents who need to view bills, set up Direct Debits, or report non-urgent problems are urged to do so before the Friday evening cut-off. The maintenance is a routine digital upgrade and forms part of the company’s regular programme to keep its online account platform secure and reliable.
With 3.6 billion pounds earmarked for regional improvements, the temporary offline period is part of routine digital upkeep. The company serves millions of properties from Newcastle to Sunderland and has scheduled similar maintenance windows in past years to keep its online account platform secure and reliable.
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