Residents in Cheshunt, Hertfordshire, who use online accounts with the local authority will now receive their Council Tax bills and notices through a digital portal instead of by post. The Borough of Broxbourne announced the change on February 11, 2026, as part of a move toward paperless billing. People with a registered My Broxbourne account will no longer receive paper letters from the Royal Mail for their yearly tax or legal notices.
Instead of waiting for the post, residents will receive an email alert when a new document is uploaded to their secure online account. This update is expected to affect around 60 percent of local households who are already registered for digital services. Those who do not have internet access or who are considered vulnerable will still receive their bills in the post as usual.
The council is making this shift to reduce spending on printing and postage costs while working to be more environmentally friendly. Residents can find more information about local services through the Hertfordshire Directory, which lists regional support and council functions. Local officials advise residents to monitor their email folders to ensure they do not miss important payment dates or tax changes.
The council suggests that residents check their online accounts regularly to stay updated on any new correspondence. To ensure payments are never missed, the local authority also encourages people to set up a Direct Debit through their online portal. This move follows a wider trend of councils moving services online to help manage budgets and improve efficiency for the community.
About this article: This story was put together with the help of AI tools and checked by a real person on our team. We're a small crew trying to cover as much of the UK as we can on a limited budget. We're getting better every day - but we're not perfect yet. If something looks off, let us know. You're part of the process.
