A new report from Healthwatch Cambridgeshire and Peterborough released on 25 February 2026 highlights that refugees and asylum seekers in Peterborough, Cambridgeshire, are struggling to use NHS services. These residents often face difficulties finding clear information or receiving care that respects their cultural needs, which can lead to delays in seeking medical help.
The patient champion group found that a lack of translated materials and complex digital registration forms are preventing many people from accessing local health services. This often results in patients waiting until their condition becomes an emergency before they contact the East of England Ambulance Service or visit a hospital. These delays can make medical situations more serious and complicate the process of handing over patients to hospital staff.
On 12 February 2026, Healthwatch Peterborough also reported that local emergency departments were already facing extreme pressure and long waits for beds. Healthwatch is now calling for local NHS leaders to improve the availability of interpreters and provide non-digital guidance to help patients find the right care sooner. This would help ensure that emergency services are not used for issues that could have been treated by a local doctor.
According to the British Medical Association, all refugees and asylum seekers are legally entitled to free NHS care, including GP services and maternity care. However, Healthwatch England notes that many people remain locked out of the system because they do not understand how it works or lack the technology needed to register for care.
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