Basingstoke residents have until Friday 10 July to share their views on the future of urgent care services, as the NHS Hampshire and Isle of Wight reviews how out-of-hours GP appointments, night nursing and urgent treatment centres should be delivered. The public consultation will directly shape the design of these services when existing contracts come up for renewal in 2028.
The review covers the Clinical Assessment Service within NHS111, where a clinician decides what care is needed, alongside face-to-face out-of-hours appointments, home visiting and night nursing. Dr Tom Bertram, GP and Clinical Lead for Primary and Local Care for NHS Hampshire and Isle of Wight, said the survey is a genuine chance for people to influence future delivery. “We want to hear what works well, as well as where improvements could be made,” he added.
No immediate changes are planned, and the anonymous survey takes roughly ten minutes to complete. Alternative formats, including Easy Read, large print and translated versions, are available by emailing [email protected]. The engagement spans Portsmouth, Southampton and Hampshire, though Isle of Wight services are not part of this contract renewal.
The current urgent care provider in the Basingstoke area is North Hampshire Urgent Care, a not-for-profit community benefit society that reinvests any surplus into services. Its five-year strategy runs to 2029, and the 2028 contract renewal coincides with wider NHS reforms that saw some Integrated Care Board boundaries change on 1 April 2026, including the dissolution of NHS Frimley ICB. Action Hampshire is running targeted engagement sessions to ensure a broad range of community voices are heard, particularly groups that may face language or access barriers or who are higher users of urgent care.
A separate survey for health and care professionals is also open until the same deadline. The feedback gathered will inform how care can be made more joined-up and easier to access under the national 10 Year Health Plan.
About this article: This story was put together with the help of AI tools and checked by a real person on our team. We're a small crew trying to cover as much of the UK as we can on a limited budget. We're getting better every day - but we're not perfect yet. If something looks off, let us know. You're part of the process.
