Parents and carers in Beeston, Nottinghamshire, are marking five years of the Nottinghamshire Healthcare Healthy Family Teams advice line, which provides direct support for families with children. The service, launched on 29 January 2021 as a centralised Single Point of Access during the COVID-19 pandemic, marked its fifth anniversary on 29 January 2026. It has since become a permanent service that allows parents to self-refer and seek professional help without an initial GP referral.
Run by Nottinghamshire Healthcare NHS Foundation Trust, the advice line is staffed by Specialist Public Health Practitioners (formerly Health Visitors and School Nurses) and other Healthy Family Team staff. They provide immediate advice on matters ranging from infant feeding and sleep to emotional and mental health support for teenagers. The service covers children and young people from birth up to 19 years and offers a single point of contact for clinical guidance and onward referrals.
According to the Health for Under 5s guidance, the Advice Line is a universal service: “we offer a universal service and any parents or children can access this.” Locally, the Broxtowe Healthy Family Team manages cases for Beeston and works alongside the Beeston and Lenton Abbey Family Hub to arrange face‑to‑face follow-up care where needed.
Families can contact the Advice Line Monday to Friday, 9:00am–4:30pm (excluding bank holidays) by calling the local Broxtowe number on 0115 952 2412 or the county-wide central line on 0300 123 5436. A confidential texting service for parents and carers, Parentline, is also available on 07520 619919; young people aged 11–19 can use the ChatHealth text service on 07507 329952.
For more information, see Nottinghamshire Healthcare’s Healthy Family Teams pages and the Health for Under 5s advice page.
