Canvey Village Surgery has introduced a new online contact system to help patients manage their healthcare requests more efficiently. The practice, located at 391 Long Road on Canvey Island, has transitioned to a platform called Systm Connect, which replaces the previous digital service used by patients.
This update is part of a nationwide move supported by NHS England, which requires all general practice surgeries to provide online consultation tools during core working hours. Canvey Village Surgery is open Monday to Friday, from 8am to 6:30pm, and remains closed on weekends.
The new system, developed by The Phoenix Partnership, allows patients to submit non-urgent requests, such as appointment queries, medication questions, and administrative needs, through a website or smartphone app. The platform integrates with the standard login used for health services, which the practice expects will help streamline how it manages patient requests.
Patients who previously used the surgery’s online services will need to register with the new system. Despite the digital update, the practice confirmed that its phone number, 01268 510520, remains unchanged for those who prefer to contact the surgery by phone or in person. The surgery serves approximately 4,000 patients and is a member of the Canvey Island Primary Care Network.
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