The Borough of Broxbourne Council in Cheshunt, Hertfordshire, is reporting technical problems with its online portal for council tax and benefits as of 19 March 2026. This fault means that residents and local business owners are currently unable to use the digital system to manage their accounts or make payments online.
According to the council, the online Council Tax services are unavailable because staff are processing annual bills for the upcoming financial year. This is a routine task that happens every March to ensure that payment details are updated for households across the borough before April starts.
While the digital platform is offline, people will not be able to log in to see their statements or report a change in their living situation. The council has advised residents to wait for the repairs to be finished rather than trying to use the portal repeatedly while it is experiencing issues.
Anyone who has an urgent enquiry about their benefits or tax account can contact the council by sending an email to their dedicated support address. Staff have confirmed they will respond to these messages as soon as the online systems are back to normal.
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