Broxbourne Borough Council has announced that residents across the Borough of Broxbourne — including Cheshunt, Hoddesdon and Waltham Cross — who currently manage their council tax online will soon stop receiving paper bills by post. The council announced the change in January 2026 as part of a plan to introduce mandatory e-billing for residents with existing online accounts and to reduce the amount of paper used by the local authority.
People who already have a login for the council’s digital system will be switched over automatically before the new bills are issued in March 2026. These residents will receive an email notification or a portal message through the Liberata-managed Council Tax portal instead of a traditional letter; they will need to log in to view or print their statements.
The council says the change will cut printing and postage costs and help meet environmental targets. The move comes as Hertfordshire County Council has proposed a 4.99% increase in its element of council tax for 2026/27. By moving to e-billing, Broxbourne aims to manage administrative expenses while reducing its paper footprint.
Households that have never registered for an online account do not need to take any action and will continue to receive paper bills in the post. The council is encouraging those with existing online accounts to visit the Broxbourne Council Tax Portal and ensure their contact details — especially email addresses — are correct so they do not miss important payment information.
If residents need further help they should contact the council directly.
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