Bus passengers in Crawley are facing travel changes after a broken barrier at Brookfield Drive halted service to several stops. Since 19 April 2026, the barrier has been stuck in the raised position, preventing the Metrobus Fastway 20 service from reaching its usual destination.
As a result, buses on this route are now terminating and restarting at Orchard Drive. The change means that four specific stops—Brookfield Drive West, Brookfield Drive Central, Brookfield Drive South, and Jubilee Close—are not currently being served. The operator is advising passengers to use alternative stops at Orchard Drive or Langshott until the issue is resolved.
The Fastway 20 route, which connects Pease Pottage to Horley through Crawley town centre and Gatwick Airport, has already been under strain. Since December 2025, the operator has been working with a reduced fleet after 42 hydrogen fuel cell buses were withdrawn as a safety precaution following a fire incident involving one of the vehicles.
To keep services running, the company has been using replacement buses borrowed from other operators across the UK. These ongoing operational challenges, combined with long-term improvement works at the Crawley Bus Station that began in January 2026, have led to significant delays for many local commuters.
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