Residents in Crawley now have access to an expanded online system designed to make it easier to report a variety of neighbourhood concerns to the local authority. Crawley Borough Council has updated its online reporting form to go beyond previous capabilities, allowing the public to flag issues ranging from stray dogs and antisocial behaviour to damaged street equipment and dangerous waste.
The council introduced the enhanced tool as part of a wider effort to improve local conditions and manage environmental issues. Residents can use the updated portal to report numerous specific problems, including concerns about local trees and hedges, playing fields, water areas, and public facilities. The system is also designed to help the council track and manage these reports more effectively.
This initiative follows a period of heightened activity regarding local environmental management. The council recorded 1,906 reports of fly-tipping in the 12 months leading up to September 2025, a figure described by the authority as record-breaking. With the council spending £1.3 million annually to clear illegally dumped waste, officials have implemented several measures to address the issue. These include raising fines for fly-tipping to £1,000 and littering to £150, as well as deploying additional environmental enforcement officers in March 2026 to work alongside the private firm Kingdom.
The council, which serves a population of over 118,000, aims for the updated reporting process to be a straightforward way for households to help maintain the area. By providing a centralised location for reporting, the local authority expects to better address the various challenges affecting residents across the town.
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