Frimley Health NHS Foundation Trust will switch most patient correspondence to digital delivery from 14 July 2026, affecting everyone registered with the trust including those using Fleet Hospital in Church Road. Appointment letters, follow-up information, clinical correspondence and other routine communications will be sent electronically instead of by post.
App users registered on the MyFrimleyHealth Record will receive notifications straight to the app, while other patients will get emails or text messages containing secure links to view their letters. The change follows an earlier phase of enhanced appointment reminders in December 2025, which resulted in more than 2,000 extra appointments being attended each month. More than 90,000 appointments are missed across the trust annually, sometimes because information fails to reach patients in time.
Patients who cannot access digital communications will continue to receive paper letters by post. Residents are urged to make sure their mobile numbers and email addresses are up to date. Communication preferences can be updated by speaking to a reception team member or during a next hospital visit. The trust says the approach aligns with the NHS 10-Year Health Plan and the rollout comes weeks after Frimley Health achieved HIMSS Stage 6 certification in June 2026, reflecting advanced digital systems.
More than 260,000 people have already signed up to MyFrimleyHealth Record, the app that lets users manage appointments, view medications, test results and letters, and exchange secure messages with care teams. Fleet Hospital, on Church Road, has provided care since 1897 and now runs outpatient clinics, physiotherapy, X‑ray services and community care.
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