Tenants across Gloucester should be aware that Gloucester City Homes will close its offices for the upcoming Easter bank holidays. The housing association, which serves approximately 12,500 customers in the area, will be shut on Good Friday, 3 April 2026, and Easter Monday, 6 April 2026.
While the office at Railway House, Bruton Way, is closed to the public during these two days, the organisation will maintain its 24/7 out-of-hours emergency phone line. Tenants who encounter urgent issues regarding their homes or safety concerns can continue to reach the support team by calling 01452 424344. Non-urgent inquiries should be held until the office reopens on Tuesday, 7 April 2026.
As the primary social landlord for the city, the organisation owns around 5,000 homes. It became an independent housing association in March 2015 after receiving support from 89 percent of tenants during a transfer from Gloucester City Council. The landlord currently holds a G1 governance grade from the Regulator of Social Housing, following a stability check conducted in early 2026.
The provider is currently working through a 30-year financial business plan designed to deliver approximately £250 million in investment for its properties. This includes an agreed funding deal of £130 million to support the construction of nearly 400 new homes and improvements to energy efficiency.
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