Gloucester City Homes (GCH) has published its annual satisfaction survey, revealing tenants are noticing quicker repairs and a more responsive organisation. The independent Tenant Satisfaction Measures report for 2025/26, released on 1 July on the GCH website, gathered views from 610 customers living in the association’s 4,831 homes across the city.
Feedback shows an upward trend in how GCH listens and acts on resident concerns, alongside a reduction in the time taken to complete repairs. The findings also pinpoint where residents want further progress, particularly clearer updates during the repair process and better upkeep of shared spaces. GCH said customers are seeing improvements in areas they have said matter most.
The survey forms part of a national framework introduced by the Regulator of Social Housing in April 2023. It measures performance across five themes: keeping homes in good repair, building safety, respectful engagement, complaint handling, and neighbourhood management. GCH’s most recent regulatory assessment, issued in January 2026, confirmed a G1 governance grade and a V2 viability grade, reflecting sound leadership but a need to manage financial risks linked to energy efficiency and demolition costs.
Residents who want to shape future services can contact the GCH Scrutiny Group through Mandi Holt on 07852 915077 or by emailing [email protected]. The full report is available on the housing provider’s website.
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