Patients at Moss Grove Surgery in Kingswinford, West Midlands, are now required to provide an email address whenever they book an appointment. The surgery announced the new rule on 4 March 2026 to ensure that administrative processes can continue effectively.
This change has been introduced because the practice’s text messaging service is currently unavailable. Patients typically receive notifications via text, but this system is not working at the moment.
Residents will need to have a valid email address ready to complete their booking. This ensures that the surgery can still send out necessary information regarding visits while the technical issues persist.
The surgery has encouraged any patients who have difficulties with this new requirement to contact the reception desk directly. Staff are available to provide support for those who may not have an email address or who need help with the booking process.
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