Knowsley Council launched a dedicated phone line on 25 February 2026 to help residents in Kirkby, Merseyside, report problems like fly-tipping and bin fires more quickly. The new service at 0151 443 2400 allows the community to flag illegal rubbish dumping, dog fouling, and graffiti directly to local teams.
The phone line is open from 9:00 AM until 4:45 PM every Monday to Friday, and there is an emergency option for reports that need attention outside of these hours. Council Leader Cllr Graham Morgan said the goal is to make reporting easy so that local issues can be fixed before they make the area feel unsafe or unwelcoming.
Recent data shows that Kirkby had a crime rate of 86 incidents per 1,000 people in 2025, which is higher than the average across the rest of Merseyside. This new reporting tool is designed to help groups like the Kirkby Neighbourhood Watch target persistent problem spots and speed up the clean-up process.
By using the phone line to report issues early, the Knowsley Environmental Enforcement Team can gather better evidence to catch those who dump rubbish illegally. Quick removal of waste also helps prevent seasonal problems like bin fires, which often use abandoned household rubbish as fuel.
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