Patients at The Red Practice Walton in Walton-on-Thames are being advised that ongoing technical issues may cause delays when accessing clinical systems. The surgery, located at Walton Health Centre on Rodney Road, issued a notice on 23 April 2026 warning of regional internet and network problems affecting GP practices across Surrey and Sussex.
The practice remains open and is continuing to hold appointments as normal. Patients are encouraged to attend their scheduled visits unless they are contacted directly by the surgery with different instructions. The NHS Surrey and Sussex Integrated Care Board has confirmed that it is aware of the situation, noting that the technical difficulties are hindering access to some clinical systems. They have stated that technical teams are working urgently to resolve the problems.
These connectivity issues are part of a wider disruption impacting GP practices across south-east England. According to regional health officials, teams are working closely with suppliers to test and implement a solution while business continuity plans are enacted. In some areas, such as East Sussex, these network outages have been classified as a major incident.
While the technical problems have been reported across the region since mid-April 2026, some representatives have raised concerns about the duration of these issues. Dr Jack Jacobs, Medical Director of the Kent Local Medical Committee, noted that similar problems have been reported in other areas since January 2026 and highlighted the potential impact on patient care. Anyone with concerns about their health or upcoming appointments is advised to contact NHS 111 or visit the NHS Surrey and Sussex website for the latest updates.
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